Refund Policy

1 Refund Eligibility

If something isn’t quite right, standard items can be returned within 14 business days of receipt. Items must be unworn, undamaged, and sent back in their original packaging with the invoice included. Return shipping costs are the responsibility of the buyer, and customers are encouraged to use a tracked and insured shipping method, as the buyer remains responsible for the item until it safely arrives back.

Please note that refunds may be reduced or refused if the item is returned used, damaged, incomplete, or not in its original condition.

If your piece arrives damaged or defective, please contact me as soon as possible and include clear photographs of the issue. This helps me resolve the situation quickly and in the best possible way. In cases of confirmed defects, original shipping costs will also be refunded.

Refunds are not available for:

• Personalised items (for example, engraved pieces made at your request)
• Pieces created according to your specifications or with significant design changes (such as added gemstones)
• Bespoke pieces
• Deposits for custom or bespoke work once production has started

2 How to Request a Refund

To request a refund, please email me at info@studio-corvus.com.

Once I receive and inspect the returned item, and the return is approved, your refund will be issued via the original payment method within up to 30 business days. Original shipping costs are not refunded unless the item in question is faulty or incorrect.

Return address:
Liudmila Antonova
Iška 3
1292 Ig pri Ljubljani
Slovenia